1. Is there a cost to join GBIshops?
    Yes. Vendors pay ₦500 per product listing and 8% of the product price on every successful sale. For international vendors, it’s $2 per product listing and 12% of the product price on every successful sale. (Promotional rates)
  2. How do vendors get paid?
    All payments go through GBIshops. Vendors are paid within 10 working days after each successful sale.
  3. Will customers see my shop name?
    No. Customer-facing pages will only display a coded vendor name to maintain vendor privacy.
  4. Who handles shipping?
    Once a customer places and pays for an order, GBIshops notifies you to drop off the product at our designated logistics partner, who manages nationwide delivery.
  5. Do I get insights about my sales?
    Yes. New vendors receive 2 months of free sales and trend insights based on 2 years of e-commerce data to help improve performance.
  6. What is the return policy for customers?
    Customers have 7 days from the delivery date to return a product they do not like. Terms and conditions apply:
    • Some items are non-refundable (e.g., hygiene-sensitive products).
    • If the product delivered does not match the uploaded listing, customers are eligible for a return and refund.
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